Customer Service Management
Customer Service Management
As many organizations digitalize their business processes, IT and business become one. IT is the key to create a superior customer experience. On the other hand your organization becomes more vulnerable in cases of non-availability of IT-systems and may cause loss of customers and money.
IT innovations dont’ happening from itself. IT and business integrated more as BizDevOps becomes more common. To create seamless co-operation amoung business, IT and external service providers requires professional, well-implemented customer service management supported and based on state-of-the-art service management platforms and digital workflows.
If you recognize one or more of the symptoms like:
Then it may be time to bring your IT-organization to the next level.
Road2Results is the right partner to accelerate your IT, improve the customer experience and streamline your service management organization.
Implementation of customer service management
What can you expect:
clear vision and strategy for enterprise service management
implement and automate proven best-practice service management workflows
implement a proactive, customer centric culture
introduce evidence based decision making on all levels
work agile in multi-disciplinary teams across functions
realtime CIO and IT dashboards
create productive co-operation with external service providers based on One-Team-One-Goal
“Being on top of your services”
Our services include:
rent-a-product-owner, rent-a-scrummaster and/or trusted advisor roles to drive the implementation
provide best-practice digital service management workflows
training and coaching
interim management of key functions
Why Road2Results?
Results guaranteed
Online/digital implementation, so no consultants distracting your team
Deep relevant experience
Ability to connect business, IT and ESP’s and create seamless co-operation
Certified ServiceNow and ServiceCloud professionals
We make ourselves redundant asap
