Let's talk business

Please leave your email adress and/or phone number here and we'll come back to you as soon as possible within the next 24 hours. 

Loopveltweg 38
3645WK Vinkeveen
Nederland

+31-6-51446085

Road2Results grows your business by transforming your commercial organization. We implement advanced CRM solutions of BPM'Online to enable a high performing commercial organization. We make sure you have the right talents to prepare your commercial organization for the future. Think big, act small and implement agile. 

Service management banner.png

Customer Service Management

Customer Service Management

As many organizations digitalize their business processes, IT and business become one. IT is the key to create a superior customer experience. On the other hand your organization becomes more vulnerable in cases of non-availability of IT-systems and may cause loss of customers and money.

IT innovations dont’ happening from itself. IT and business integrated more as BizDevOps becomes more common. To create seamless co-operation amoung business, IT and external service providers requires professional, well-implemented customer service management supported and based on state-of-the-art service management platforms and digital workflows.

customer centraal stellen.jpg

If you recognize one or more of the symptoms like:

Then it may be time to bring your IT-organization to the next level.

Road2Results is the right partner to accelerate your IT, improve the customer experience and streamline your service management organization.

Implementation of customer service management

R2R Next Level Performance Servicemgt.png

What can you expect:

  • clear vision and strategy for enterprise service management

  • implement and automate proven best-practice service management workflows

  • implement a proactive, customer centric culture

  • introduce evidence based decision making on all levels

  • work agile in multi-disciplinary teams across functions

  • realtime CIO and IT dashboards

  • create productive co-operation with external service providers based on One-Team-One-Goal

“Being on top of your services”

Our services include:

  • product-owner, scrummaster and/or trusted advisor as-a-service to drive the implementation and get results

  • provide best-practice end-to-end service management workflows

  • ServiceNow implementation service to get business benefits from the ServiceNow platform:
    - ITSM
    - ITOM
    - GRC
    - SecOps

  • training and coaching both indoor and outdoor

  • interim management of key functions to bring your organization in motion

Why Road2Results?

  • Results guaranteed

  • Online/digital implementation, so no consultants distracting your team

  • Deep relevant experience

  • Ability to connect business, IT and ESP’s and create seamless co-operation

  • Certified ServiceNow and ServiceCloud professionals

  • We make ourselves redundant asap