Why Service Integration?

How to manage service delivery across multiple internal and external service providers? What level of control do I want to have myself? What service I want to keep in-house, what services can be outsourced and what is the best sourcing strategy? How do I transform my current IT organization into an agile service organization capable of managing different ESP’s? How do I ensure continuity during the transition?

All of these questions are normal and require an effective answer provided by an experienced partner. Road2Results is this partner. We have extensive experience with outsourcing both from a business perspective and from ESP perspective. We are able to connect both worlds, focus on shared interests and create effective cooperation. We use Service Integration by SIAM to provide guidance and structure how to set up a high performing service integration organization and governance.

Implementation of service integration

How to manage service delivery across multiple internal and external service providers? What level of control do I want to have myself? What service I want to keep in-house, what services can be outsourced and what is the best sourcing strategy? How do I transform my current IT organization into an agile service organization capable of managing different ESP’s? How do I ensure continuity during the transition?

All of these questions are normal and require an effective answer provided by an experienced partner. Road2Results is this partner. We have extensive experience with outsourcing both from a business perspective and from ESP perspective. We are able to connect both worlds, focus on shared interests and create effective cooperation. We use Service Integration by SIAM to provide guidance and structure how to set up a high performing service integration organization and governance.

Implementation of service integration

We help you to implement the SIAM best-practices in your organization in a pragmatic way, thereby covering the 4P’s:

Processes: we have standard best-practice service integration processes available to speed up implementation and avoid “inventing the wheel”

Professionals: where necessary we have training & on-the-job coaching packages available to develop the right service integration skills and - mindset.

Procesautomation: service integration should be fully embedded into your service management platform. We have extensive experience with ServiceNow and Topdesk.

Performance: insight in the status, health and costs of your services is key to business satisfaction and effective governance. We develop tailor-made CIO- and IT dashboards to enable evidence based decision making.